Privacy Policy

1. Data Controller

The Real Estate Agency
Av. de los Girasoles, 29660 Marbella, Málaga, Spain
Phone: +34 671 613 444
Email: info@therealestateagency.es

2. What Data We Collect

We may collect the following categories of personal data:

• Contact details: name, email address, phone number
• Property preferences: budget, location, requirements you share with us
• Communication data: messages sent via contact forms, email or phone
• Technical data: IP address, browser type, device information (via cookies — see our Cookie Policy)
• Transaction-related data: where relevant to a property purchase, information required for legal and financial due diligence (processed jointly with your independent lawyer and other professionals)

We do not knowingly collect sensitive personal data (e.g. health, religion, political views) unless voluntarily provided and relevant to a specific request.

3. How We Use Your Data

We process your personal data to:

• Respond to enquiries and provide requested information about properties
• Arrange and manage property viewings
• Communicate with you throughout a property search or transaction
• Send relevant property listings and market updates (only with your consent, where required)
• Comply with legal obligations relating to real estate transactions
• Improve our website and services through anonymized analytics

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Consent — e.g. when you submit a contact form or subscribe to updates
• Contractual necessity — e.g. when facilitating a property transaction
• Legitimate interest — e.g. improving our services, preventing fraud
• Legal obligation — e.g. compliance with Spanish anti-money laundering regulations applicable to real estate transactions

5. Data Sharing

We do not sell your personal data. We may share data with:

• Independent lawyers, notaries, banks, or tax advisors involved in a transaction you are part of (only with your knowledge and, where required, consent)
• Service providers who support our website and operations (e.g. hosting, email, CRM providers), under data processing agreements
• Authorities, where legally required

All third parties are required to handle your data securely and in compliance with GDPR.

6. International Data Transfers

If any service provider is located outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (such as EU Standard Contractual Clauses).

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above, or as required by Spanish legal, tax, and anti-money laundering obligations (which may require retention of transaction-related data for up to 10 years).

8. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@therealestateagency.es. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

9. Cookies

Our website uses cookies. Please see our separate Cookie Policy for full details.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

For any questions regarding this Privacy Policy or how we handle your data, please contact:

The Real Estate Agency
Av. de los Girasoles, 29660 Marbella, Málaga, Spain
Phone: +34 671 613 444
Email: info@therealestateagency.es